Your August Mid Month Memo is here! Read on to see how one university incorporates platform feedback and learn a tool for you to gather perspectives, too! ✍️
As you develop your platform, you'll likely hear us mention student feedback. Who better to share with you what will improve the platform experience than your students who use it the most?
Drew University optimizes their platform for their users through student voices. Whether that be by featuring student stories in their blogs or by speaking directly with students for their feedback, Launch, Drew University's uConnect platform, keeps students at the forefront of their design. Dan Loughrey, Logistics Manager for the Launchpad team at Drew University, shared with us below how his team incorporates student feedback and how their platform will always evolve.
"Two major principles that come up frequently in the design of our platform are empathy and transparency. We genuinely want to know what would make the site better for the people who use it, and we want to be honest about what we can and can’t do. Empathy helps us understand and appreciate why people are coming to the site. We removed major pieces of our site recently because we were receiving feedback and seeing analytics that showed people weren’t engaging with it. These conversations also led to us finding out what did matter; people wanted a unified experience across the Launch Centers and the Launch brand as a whole."
In order to gather this feedback, "[w]e took a ton of meetings, both formally and informally, which got us feedback on what was important to our users. These meetings often included some extremely rapid prototyping, showing the users what’s possible, what’s not, and how we get things done. This transparency in what we can do has helped significantly; we’ve used layouts that we otherwise wouldn’t have thought of (like the tabbed content blocks) because users find them easier to use."
Continuing, Dan shared that, "[t]he final piece to this is that even though we’ve recently made major changes, we’re not “done”. People’s needs change over time and it’s our responsibility to continue to engage with people on how we can keep improving the site. That continued attention, the continual solicitation of feedback is a significant way that we show we care about the users’ experience."
Thank you to Dan and Drew University for your continued partnership and for sharing your perspective! Explore Drew University's Launch Platform here.
After reading above about involving students in your platform, you may be looking for a way to do just that. We're here to help! With our Forms tool, you can create questionnaires, quizzes, assessments and more.
To create a form, you can navigate to Engage > Forms from your dashboard and select 'Add New.' Once there, it's as easy as dragging and dropping over the fields that are most relevant for you! Asking students to share their success stories to publish as a Blog? Use the 'Paragraph Text' block! Interested in gathering student's outcomes after graduation? The 'Radio Buttons' block will let you add multiple options that someone can choose from.
Once you've built out a form, with as many fields as you'd like, you can Embed the form across your platform. If you'd like to tag the Form to your Communities, you can go to Publish > Resources > Add New and select the 'Add Form' button to include your new form. If you're interested in having your form added to a button, just reach out to email@example.com; we'll be glad to set that up!
For more information about forms, don't hesitate to reach out to us through the chat feature on your dashboard or read more in our Knowledge Base articles!
The following partner institutions are having their uConnect birthdays this month (aka the anniversary of their platform launch, but more fun).
We're wishing a happy 7th birthday to the University of Connecticut as well as a happy 6th birthday to Assumption University, Brigham Young University Marriott School of Business & Indiana University Kelley School of Business! We're also celebrating the 3rd birthdays of Indiana University School of Public & Environmental Affairs and Mercy College, the 2nd birthdays for the University of Guam and Yale University and last, but certainly not least, the happy 1st birthdays of University of Massachusetts Amherst College of Social and Behavioral Science, Columbus State University, the University of Redlands and the College of Wooster!